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Support Center

Questions about pricing, subscriptions, or feature requests? We're here to help you dominate the competition.

For technical bugs, use the Report Bug feature in the chat app

Get in Touch

We typically respond within 24 hours

Email us directly at:

support@mybigbro.com
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What to Expect

Response Time
Usually within 24 hours
Priority Support
Available for active subscribers
Follow-up Support
We'll stay with you until it's resolved

Check Our Docs First

Many questions can be answered instantly in our comprehensive documentation.

View Documentation

What We Can Help With

Contact Us For:

Subscription & Billing Questions

Plan changes, payment issues, refunds, invoices

Pricing & Plan Information

Which plan is right for you, feature comparisons

Feature Requests

Suggest new games, features, or improvements

Account Issues

Login problems, password resets, account access

Pre-Sales Questions

Not a customer yet? Ask anything!

Partnerships & Business

Sponsorships, collaborations, media requests

For Technical Bugs:

Found a Bug?

Please use the Report Bug feature inside the chat application (User Menu → Help → Report a Bug).

This helps us track issues properly with technical details like browser info and error logs.

What to Include in Your Email:

Your account email (for billing/account issues)
Specific details about your question or issue
Screenshots if relevant (for billing/account issues)

Ready to Contact Us?

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